Returns

Returns

Due to the fact that these products are handmade and often personalized, we do not accept returns.

Please be aware that measuring your pet's neck size is an essential step before ordering a collar and you will have to start a new order if you have ordered the wrong size.

If you have any quality issues or concerns, you can contact us by email at pintoleathercraft@gmail.com or via the contact form. Be sure to include your order number in your email!


Damages and problems

Please check your order upon receipt and contact us (within 3 days) if the item is defective, damaged or if you receive the wrong item so we can assess the issue.


Exchanges

As with returns, we do not accept exchanges.

However, please contact us within 3 days if you have any problems with your order.

Please note that pet collars cannot be returned or exchanged if you purchased the wrong size.